FAQ

Frequently Asked Questions

Billing

How does the Free Plan work?
When you sign up for your free Plan, you'll have limited access to EUcalls basic features, such as searching and declaring interest to calls and contacting potential Partners. To explore a more personalised experience and receive tailor-made services by EUcalls experts’ team, you need to upgrade to our Standard and Tailored Plan.
What is the "1 month free" offer
When you sign up for the Free Plan for the first time we offer you the opportunity to explore the personalised environment of the Standard Plan, free for 30 days. We won't ask you for any credit card or payment details for it. After 30 days you will be notified that you will have the Free Plan unless you choose to upgrade to any of the premium plans.
Is the Free Plan unlimited?
Yes, the free Plan is always available and does not have a time limit.
How does the premium plans (Standard & Tailored) work?
You can upgrade to the premium plans at any time. The Standard Plan offers you on top of the Free Plan features, a fully personalised experience and tools to help you find a funding opportunity or a new partnership through the digital interface. The Tailored Plan is even more enhanced with tailor-made services offered by EUcalls experts' team that allow you to get quicker in running proposals.
What is the procedure of renewal of the premium plans?
Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly subscription period as indicated. Please note that payments are not refundable.
Can I switch plans?
Plans are month-to-month. You can start/stop or make changes to your Plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

Standard Plan Features

What is the "Persoanlised matching to calls and partners" feature about?
Based on your profile and interests, the platform is matching you with open Calls that match your funding targets as well as other EUcalls partners to explore possibilities of collaboration. This is achieved through your organization's details that you provide when completing your profile.
What is the "Promoted profile" feature about?
After the completion of your profile, we undertake to disseminate it to our community. Your profile, along with your partnership's interests, will be listed in our weekly newsletter and will be disseminated to all the EUcalls members.
What is the "Featured Profile Listings" feature about?
EUcalls marketing team undertakes to develop a blog post dedicated to your current activity. In addition, we'll disseminate the blog post through our social media.

Tailored Plan Features

What is the "Get your PIC number" feature about?
To assess the EU funding opportunities, your organisation needs to be registered and have a 9-digit Participant Identification Code (PIC). Our team undertakes the registration procedure. At the end of the day, you will have your PIC number and be ready to enter the "EU project proposals" world!
What is the "Networking for your idea" feature about?
In case that you have a research idea that you'd like to submit to a specific call, but you lack the know-how or the capacity to do this, our team can find for you high-level professional proposal writers that will help you.
What is the "Priority Participation" feature about?
EUcalls is a big network of EU partners. In this frame, depending on the period and the available open calls, there are project proposals that are being developed. By purchasing the Standard Plan, our team informs you about the possible project proposals that you could join at any time.
What is the "Participation to events" feature about?
The EUcalls team organizes once or twice per year events dedicated to networking of the EUcalls partners. These events take place in Brussels or some country of central Europe for easy access. The most important session of the agenda is the discussion and networking of new EU project proposals. Except for the EUcalls events, you will get information about other networking events across Europe.

Tech Support

How do I delete my EUcalls registration?
Deactivating your registration is an easy and no-questions-asked process. Just click "Delete your account" button on your profile Settings. Your registration and all your data will be deleted permanently from our database.
I have more questions. To whom will I address?
Our customer support is always available to help you. Just drop a line to support@eucalls.net.